Claims
Our FleetDirections service should help you to reduce the number of road incidents but it is a fact of life that you will experience a number of accidents proportionate to your fleet size. So when you need to make a claim, our highly experienced claims team, armed with one of the most technologically advanced claims management systems around, will be at your disposal.
We will provide you with:
- 24/7 Freephone accident helpline or Online claims reporting
- Quality Nationwide repair service
- Collection and delivery of your vehicle and use of a courtesy car as appropriate
- Repair guarantees
- Online updates
- Third Party anti-fraud checks
Your claim will be handled by our specialist Cardiff based Motor Claims team who work closely with our senior negotiators in London. The focus is on reducing business interruption and minimising vehicle down time. We also aim to minimise claims costs by adopting the following culture:
- Pro-active claims management and third party capture
- Early and correct decision making
- Reduced elapsed times
- Minimised legal costs
- Eliminated leakage (ie excessive costs of claim mismanagement)
- Robust total loss negotiation
- Competitive repair costs and salvage returns
- Minimised credit hire
Post Accident Interviews
We also recommend that after each serious accident, you carry out a post accident interview with the driver. Click here to download the Post Accident Interview template.
This will enable you to fully understand and continue to assess the risk and to consider more training. This will ensure you continue to carry out your duty of care.
Related Links
Catlin Insurance Company (UK) Ltd. (registered no. 05328622) is authorised and regulated by the Financial Services Authority