Reporting a Claim

All claims can be reported via our accident helpline number: +44 (0) 800 066 5364. Our dedicated motor claims team will record the incident details and arrange for repairs through our approved nationwide repairer network.

Our online reporting service also allows the policyholder to complete the incident details online. Once submitted, the claim is automatically loaded to our system. A claim reference is then generated and confirmed to the client along with a copy of the submitted claims details.

Our GlobalLink System allows our policyholders to keep up to date with how their claims are progressing providing real time access to secured data over the web.

We can also keep the policyholder up to date with the claim's current status via email or by SMS text. Any replies given by the policyholder are added as notes to the claim file.

Our use of technology enables us to quickly identify fraudulent third party claims. Through databases we can track claimants that have previously been involved in false claims with other insurers. Our system follows ABI protocol and is very successful in reducing our clients’ claims costs.

Claims made while driving abroad can have their own distinct complications. We are on hand to offer immediate 24 hour assistance and advice. For any accident abroad policyholders should immediately call our helpline +44 (0) 800 066 5364.

Catlin has produced a detailed guide to what you should do in the event of an accident abroad. Following the procedures outlined could make a real difference to how any claims are subsequently handled.

Related Links

Driving Abroad (pdf 194kb)